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Privacy policy

For us, the protection of your personal data is of great importance. Your data is therefore treated with the utmost care. We inform you below about how your personal data is handled.

The personal data – which are necessary for the ordering process and the purchase – which we receive from you and process or use (‘use’), we only use within the framework of the Personal Data Protection Act. You can find information on our site without having to provide personal information. During your visit to our site, you will in principle remain anonymous. All connection information provided by your internet browser at each site view – such as the date, length of stay or name of your internet provider – is used without a personal connection. Unless you have registered with your username and password. Personal information is provided voluntarily. For example, if you place an order, register for a newsletter or use a similar function.

This personal information can be:

  • First and last name
  • Address
  • E-mail address
  • phone number
  • Date of birth
  • Bank account data, resp. creditcard information
  • Order history

We use this information to execute your order according to agreement, or to offer you the desired service; to process complaints and returns; and for customer service; for example answering questions.

If we deploy / commission a third party service provider (eg shipping company, payment service provider), they will only receive the necessary information from us. In their turn, they are also obliged to protect your privacy according to the Personal Data Protection Act.

Your telephone number will only be used to call you back or to make an announcement of delivery. We need your e-mail address to confirm the order and to be able to communicate with you (eg for sending a confirmation of order or a requested newsletter).

When you place an order for the first time or use the functions you need to register for the first time, your data is saved to create an order account. This allows you to place orders faster and easier in the future.

If we use your data for something that requires your permission according to legal provisions, we will ask for your express consent. You can of course withdraw your permission at any time and / or you can protest against other uses.

It is legally determined that we can use the data for advertising purposes, market research and to improve our services, user profiles – under a pseudonym. But only if you have not made use of your legal right to protest against this use of your data.

We have to use so-called cookies for some of our services. Cookies are small data files that your internet browser stores on your computer. Information about your visit to our site can be stored in cookies. Most browsers are set by default to accept cookies. However, you can configure your browser to refuse cookies or request confirmation in advance.

This website uses Google Analytics, an advertising analysis service from Google Inc. (“Google”). Google Analytics uses so-called cookies, text files that are stored on your computer and allow you to analyze your use of the website. The information generated by the cookies about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google uses this information to evaluate your use of the website, to compile reports on the website activities for the website administrators, and for other services related to website and internet use. Google will also pass this information on to third parties in certain cases, as long as it is legally required or as far as the third party processes this data on behalf of Google.

Google will under no circumstances link your IP address with other data from Google. You can prevent the installation of cookies in the settings of your browser. By using this website, you consent to Google processing the information about you in the above-mentioned manner for the aforementioned purpose.

Our website uses plug-ins from Facebook, Twitter, Google+ and Instagram, eg the Facebook ‘Like’ button and the Twitter ‘Follow’ button. With that button, resp. clicking it creates a direct connection between your computer and the server of the plug-in provider (eg Facebook, Twitter). In addition, Facebook and Twitter can provide personal and non-personal data.

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